If a loading dock is not available at your delivery site, for an additional fee, you can select “inside delivery” on most freight shipments. However, it’s important to know what this service does and does not entail.
When freight is delivered to a residential address, inside delivery indicates moving the pallet to the driveway, porch or garage. Drivers will not take freight inside a home. Most carriers have policies prohibiting drivers from even attempting in-home pick-up or delivery. This policy is to avoid complaints that the driver tracked in mud, damaged walls or doors and the like. Additionally, there are potential liability issues if an accident or injury occurred inside. Therefore, it’s in every party’s best interest that the freight simply is delivered to a convenient outdoor location. Planning for this is imperative when your freight is delivered to a residence.
If delivering to a business, inside delivery generally means inside the door of the business. Typically, the carrier will bring the freight a few feet inside the main entrance. If the freight needs to be delivered to the interior of the building, up any steps or up an elevator, the delivery charge will increase.
Also, most drivers will not breakdown freight to move it through doors. If your freight is larger than the entryway, a driver will not bring it inside. Drivers will also not perform “extraordinary” functions, including delivering up long or winding drives, or attempting to deliver in any area that is unsafe for their normal equipment such as a narrow hallway or steep stairs.
Understanding what inside delivery means can help you make sound decisions when planning your freight. Contact your Freightquote broker at 800.323.5441 or at Freightquote.com for expert help with inside delivery and all of your freight needs.