The phrase special delivery often creates a sense of excitement that someone is about to get something really great. Well, if one considers extra fees a prize, they’re in luck!
It’s more likely, though, someone is not expecting to pay extra for a delivery to a location considered special, which are more commonly called Limited Access or Non-Commercial destinations. Over the years, we’ve found these names to be deceptive for customers, who often incorrectly assume they will not receive an extra charge if they’re picking up and delivering to business locations or commercially zoned areas.
A helpful way to describe what a carrier will consider a Limited Access or Non-Commercial location is to consider the location from the driver’s perspective. If the driver has to go out of their normal route area, cannot pull up to a loading dock and load or unload within 10-15 minutes, the location will be considered either Limited Access or Non-Commercial and additional fees will apply. This means gated areas a driver must check into, commercial establishments not open to the walk-in public or destinations where an employee is not available to assist with loading or unloading.
Below is a list of specific destinations considered Limited Access. Since some locations are at the discretion of the carrier, this is not an all-inclusive list, but instead the most common places where additional charges will apply.
- Construction Sites
- Individual/Mini storage units
- Military Bases
- Mine Sites
As you can see, many of these locations could be easily be mistaken as normal pick up or delivery sites. If you want to make sure you’re not surprised by the extra fees associated with a special delivery location give us a call at 800.323.5441or visit www.freightquote.com/howtoship/avoiding-adjustments.aspx.