Freight Tip: Damaged Freight

In an effort to help our customers with their freight shipping needs, will begin publishing freight shipping tips. customers often ask if they should accept or refuse freight that arrives to them damaged. Refusing a freight shipment is not the same as noting damage on a shipment. As a rule, carriers will not pay freight claims while the freight is in their possession. Likewise, if freight is not claimed by either the shipper or the consignee it becomes the carrier’s possession.

Refusing a shipment is not in the best interest of the shipper or the consignee. If a shipment arrives damaged, the consignee should note all the damages on the delivery receipt when accepting the shipment. Once the damages have been noted, contact and they will start the claims process with the carrier.

It is important to note all damages to any shipment received on the delivery receipt. Damages can also be documented with pictures. This process will expedite the claims process with and the carrier.

If you have any questions regarding a freight shipment, please email

Comments are closed.