Many freight shippers ship with the misconception that their freight automatically has full insurance coverage. Unfortunately, this mistake is generally only discovered once the freight is damaged. By then though, it is too late to insure the shipment.
Because Freightquote is not the actual carrier and is, instead, the broker of a freight shipping relationship, Freightquote actually bears no liability for in-transit damage. Freightquote.com’s expert customer service representatives are trained to assist customers who have damage claims to make. But they can’t create coverage where none exists. Unless the shipper purchased freight insurance prior to shipping, the carrier is only liable for the maximum liability under the terms of the carrier’s General Rules Tariffs and shipping instructions.
It is important to note that the filing of a claim does not relieve the shipper for payment of freight charges. In fact, payment of the freight charges is necessary in order for a carrier to process a damage claim. Freightquote’s customer service reps do an excellent job of assisting in the resolution of freight claims, despite the fact that Freightquote has no responsibility or liability for the damage.
Depending on the carrier and the type of cargo damaged, the maximum liability of a freight carrier can be as low as only $0.10/lb – $0.50/lb. And to even collect that amount, the carrier will have to accept responsibility and agree to pay the claim.
Fortunately, the organized and thoughtful shipper can obtain relatively inexpensive freight insurance. Such coverage will ensure that damaged goods do not cost the shipper or the shipper’s customers any additional money. Additional freight insurance will almost certainly be the only way that the shipper will see full reimbursement in the event of damage.
Shippers concerned about appropriate coverage should speak with their Freightquote account representative prior to booking and scheduling a shipment.